There is an opportunity to sign up to the ILA + AVA tribe to stay updated with promotions, specials, new products + blog posts. We may also send you the same information after purchasing products from ILA + AVA. This information is sent via email. This is the only situation that we will have access and use your personal information. This personal information is kept private and only used for ILA + AVA purposes of relaying new information about our site or products. You can opt out of this at any stage by contacting ILA + AVA directly.
When providing us with your personal information to complete a purchase, verify your credit details, place an order and organize delivery or to return a product, ILA + AVA implies that you consent to the collection of this information + that it will be used only for this purpose. ILA + AVA processes purchases using ‘square’ and ‘paypal’. For more information please contact them directly regarding their Terms of Service + Privacy Statements.
If you have any questions, concerns, complaints or positive feedback please contact ILA + AVA directly at
TERMS OF SERVICE
This website is operated by ILA + AVA and when using the terms ‘us’, ‘our’ and ‘we’ throughout the site it is referring to ILA + AVA. The information provided on this site by ILA + AVA is offered to you following your acceptance of our terms, conditions and policies and other notices which may be posted on the website.
When visiting the site and / or making purchases of products from the site you engage in the service offered by ILA + AVA and agree to be bound by the following terms of service as well as the other policies referenced in other parts of the website. Before accessing and using the ILA + AVA website please carefully read these Terms of Service and understand that only when agreeing to these terms, the website and its services may be accessed. We reserve the right to update, replace, edit or change any part of these Terms of Service, so please check this page regularly for changes.
ILA + AVA is not responsible if information made available on this website is not complete, current or accurate. All material provided through this site is for general information only and before relying upon or making decisions, other sources of more current, complete or accurate information should be sought. We reserve the right to modify contents of this site at any stage, although have no obligation to do so. It is your responsibility to regularly monitor any changes made to the website.
ILA + AVA reserve the right to modify or discontinue our service, or any content involved, without notice at any time. Prices and descriptions for products are subject to change without notice, at the sole discretion of ILA + AVA, and we reserve the right to discontinue any product at any time. We shall not be liable to you for price changes, modifications, suspension or discontinuance of our service.
ILA + AVA have taken great care to display true colours and images of our products as accurately as possible as they appear in real life. We can take no responsibility for colour changes or modifications of computer displays or screens. As this is a botanical and hand made range some slight discrepancies in colour or scent may naturally occur as ingredients are sourced during seasonal changes or climatic changes which may slightly alter the colour or smell and therefore minimally affect the finished products.
We reserve the right, although are not obligated, to limit the sales of our products or services to any person, jurisdiction or geographic region, and reserve the right to limit the quantities of any of our products. Our products are not to be sold on unless discussed with ILA + AVA, and are sold for personal use or gifts only.
ILA + AVA reserves the right to refuse, limit or cancel quantities purchased by a person, a household or per order, and use the restrictions of orders placed under or by the same credit card or using the same shipping / billing address. Any order placed with us by you. In cases where it seems products are being used for other purposes other than personal use by the buyer, we reserve the right to limit or prohibit these orders. In this event, ILA + AVA will attempt to contact you using the details given when ordering.
You, as the customer, agree to provide complete, correct and accurate account and purchase information for all product purchases made through the ILA + AVA online store. You agree that any comments or messages sent to ILA + AVA will not contain any unlawful, abusive or obscene material, contain any computer virus or any material which could in any way affect the normal operation other service and products ILA + AVA provides through this website. You agree to not pretend to be another person, use a false email address or mislead us as to the origin of any comments you make, and you take full responsibility for the accuracy of any comments you make.
On rare occasion there may be information on our website (or product labels) that contain typographical errors, omissions or inaccuracies related to product pricing, product descriptions, offers, promotions, product shipping charges, availability or transit times. We take no obligation to update, clarify or amend information on this website, including without limitation, our pricing information, except as the law requires.
The most current version of our Terms of Service can be reviewed at any time at this page. Please check this page frequently as we reserve the right to update, replace or change any part of these terms.
The information provided on this site should be used as a guide only and is not intended to diagnose, treat, improve, cure or prevent any skin or health concerns or conditions you may have. Although all products have been used by various skin types with positive results, you are the best judge of your own body. If you have any known allergies to the ingredients used by ILA + AVA or experience any irritation please stop the use of products immediately and contact ILA + AVA for suggestions or to discuss.
The ingredients and their properties and product descriptions and applications are a guide only and are not intended to replace medical advice from your health practitioner or skin specialist. As many factors influence skin health ILA + AVA cannot guarantee any improvements or changes to your skin. All images are the property of ILA + AVA and are not to be used by others. All formulations and combinations of ingredients are created solely by ILA + AVA for the use of this natural skincare range, and are not to be replicated.
Any label misprints or updated information regarding products is displayed on the
ILA + AVA website. We reserve the right to change this information at any stage, so please frequently review the site. Any discrepancies will be noted on each product in the online store.